Communication skills and emotional intelligence

Communication skills and emotional intelligence

Communication skills and emotional intelligence

Communication skills are the most valuable tool for every executive in any management context. Learn to recognize and understand various aspects of communications. We will strengthen your communication skills for effective and efficient leadership.

Contents

  • The essence of communications
  • Types of emotions
  • The effect of communications
  • Communications, gestures, facial expressions etc.
  • Voice
  • Emotional intelligence
  • Self-perception and perception by others
  • Correcting failed communication
  • Recognizing emotional stress
  • Rational emotion / rational communication

Structure, time & effort

  • 3*2 days
  • Role-play and exercise with feedback
  • Individual training
  • Group work

Target groups

  • Corporate executives
  • Senior executives in civil service